There are great team players everywhere. Here is the story of one of our own….
Nyle, the Airport Authority’s Manager of Concession Development, was recently tasked with heading the selection process for San Diego International Airport’s new Concessions Development Program (CDP). Nyle was charged with engaging all stakeholders, acting as staff liaison to the CDP evaluation panel, and working with the Airport Authority’s Procurement Department to ensure an impartial and transparent selection process.
In preparation for the airport’s old master concessionaire arrangement coming to an end at the end of 2012 due to lease expiration, 16 Request for Proposal (RFP) packages for new food and retail concessions were already on the street, and responses were coming in. Interest from both local and national concessionaires was intense, and the timeline was tight.
With a keen understanding of the Airport Authority’s collaborative culture, Nyle starting knocking on doors. He believes, as does the Airport Authority, in an “inclusive” approach to teamwork.
As he identified and engaged stakeholders, Nyle took the time to talk with each of them on the importance of their role in the effort. Where he felt he needed extraordinary support, he worked hard to obtain it. Through an ongoing, two-way dialogue, he was able to establish a trust level among stakeholders that extended all the way to the President/CEO’s office.As a result, everyone knew their role and what they could expect from Nyle.
As the effort gained momentum, Nyle made multiple presentations to the Airport Authority Board (which he identified as one of his key stakeholders). These presentations were crafted to provide a clear and consistent message across all 16 concession packages.
Nyle kept on point as he disseminated information about the program, both within the Airport Authority and externally to concessionaires and the San Diego community.
Stakeholders came away proud to be part of a very successful effort and with a great appreciation for the collaborative skills of Nyle.The selection process concluded on time and won Board approval of staff’s recommendation for all 16 concession packages. As a result, SDIA will offer more than 80 great new food and retail concessions beginning in December, 2012.
Give us five, Nyle!
Filed under: Airport Employees, ANN (Business Planning), Concessions, Get to Know Your Airport, Kudos | Tagged: Airport, Aviation, Business, Concessions, December 2012, Nyle, San Diego, San Diego International Airport |