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    Welcome to the Ambassablog! We're the front-line employee bloggers of the San Diego County Regional Airport Authority and participants in the Airport Authority's Goodwill Ambassador Program.

    Here you'll find our continually updated posts about life at historic San Diego International Airport (Lindbergh Field).

    Take a look around, and Email us if there's something you'd like to see added to the Ambassablog or covered in future posts.
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  • Contact

    For questions or information about this blog and other social media tools used by San Diego International Airport, contact:
    Steven Shultz, M.S.
    Deputy Director, Public & Community Relations /
    San Diego County Regional Airport Authority: sshultz@san.org

Talk about teamwork …

Nyle, the Airport Authority's Manager of Concession Development.

There are great team players everywhere.  Here is the story of one of our own….

Nyle, the Airport Authority’s Manager of Concession Development, was recently tasked with heading the selection process for San Diego International Airport’s new Concessions Development Program (CDP). Nyle was charged with engaging all stakeholders, acting as staff liaison to the CDP evaluation panel, and working with the Airport Authority’s Procurement Department to ensure an impartial and transparent selection process.

In preparation for the airport’s old master concessionaire arrangement coming to an end at the end of 2012 due to lease expiration, 16 Request for Proposal (RFP) packages for new food and retail concessions were already on the street, and responses were coming in. Interest from both local and national concessionaires was intense, and the timeline was tight.

Click the image above to see larger images of where all the great new shops and restaurants are going to be located at San Diego International Airport, starting in December 2012.

With a keen understanding of the Airport Authority’s collaborative culture, Nyle starting knocking on doors. He believes, as does the Airport Authority, in an “inclusive” approach to teamwork.

As he identified and engaged stakeholders, Nyle took the time to talk with each of them on the importance of their role in the effort. Where he felt he needed extraordinary support, he worked hard to obtain it. Through an ongoing, two-way dialogue, he was able to establish a trust level among stakeholders that extended all the way to the President/CEO’s office.As a result, everyone knew their role and what they could expect from Nyle.

As the effort gained momentum, Nyle made multiple presentations to the Airport Authority Board (which he identified as one of his key stakeholders).  These presentations were crafted to provide a clear and consistent message across all 16 concession packages.

Nyle kept on point as he disseminated information about the program, both within the Airport Authority and externally to concessionaires and the San Diego community.

Stakeholders came away proud to be part of a very successful effort and with a great appreciation for the collaborative skills of Nyle.The selection process concluded on time and won Board approval of staff’s recommendation for all 16 concession packages. As a result, SDIA will offer more than 80 great new food and retail concessions beginning in December, 2012.

Give us five, Nyle!

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Industry kudos for the Ambassablog

The Ambassablog — and the airport’s other social media efforts — were recently recognized in a post by Sean Broderick, External Communications Director of the American Association of Airport Executives, in his AirportIMC Blog (for Airport Integrated Marketing Communications). Here’s a link to the post:

SAN Adds To Formidable Digital Tactics

About the Ambassablog, Sean says:

SAN was an early blog adopter; its Ambassablog might well be the best at giving travelers multiple behind-the-scenes perspectives of the airport’s operation. (Great platform, too!)

Hats off to the dedicated team of eight rank-and-file Airport Authority employee bloggers who breathe life into this blog month after month with their entertaining and informative posts about life at and around San Diego International Airport.

The Ambassablog opening doors

“When the San Diego Airport Authority launched its online employee blogging service last year, a door opened to a world of Web-related public relations opportunities…”

Thus begins an article called “Harnessing the Web” in this month’s Airport Business magazine about the Ambassablog and San Diego International Airport’s other social media and Web-based communications tools.

SDIA once again a top-10 choice for business travelers

Conde

For the fourth year in a row, business travelers have put Lindbergh Field among their top-ten favorite airports in the nation. The findings were just released by Condé Nast Traveler magazine in its 12th annual Business Travel Awards.

This is the fourth year in a row that San Diego International Airport has earned top-ten recognition in one of the country’s premier business travel magazines. You can read all about it here:

Condé Nast Traveler 2009 Business Travel Awards

Ambassablog in the media spotlight

spotlight_01This just in from examiner.com (the news site based in Denver that allows local citizen journalists to share their city-based knowledge on a blog-like platform, in over 60 cities):

San Diego Airport uses innovations and social networking to communicate

Who knew an employee blog could be a media superstar?

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